OUR PROMISE, RETURNS AND REFUNDS

We aim to delight our customers by delivering fresh flowers, on time, and in great condition. If you’re not happy for any reason just let us know and we’ll send a replacement bouquet or offer a refund. Please note that you will need to email us a photo of the flowers within 72 hours of receipt in order to be eligible for a refund. Refunds will be offered based on our sole discretion. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Freshness

Our flowers are commonly sent out in bud form, meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact Customer Service at hello@flowersforeveryone.co.za to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh flowers within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Damage

While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 72 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Non Delivery

While we do everything we can to make sure our flowers are delivered, sometimes unforeseen issues may occur. If we fail to deliver your order (i.e. if your flowers have not arrived on the specified delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.